FAQ
**Frequently Asked Questions (FAQ)**
Q: Are CutleryPro® products safe for everyday use?
A: Absolutely! All CutleryPro® kitchen and dining tools are crafted from high-quality, food-safe materials and undergo stringent quality testing to ensure they meet the highest standards for safety and durability.
Q: How long does it take to receive my order?
A: Orders are processed within 1-3 business days. Standard shipping to Hong Kong typically takes 3-7 business days, while international orders may take 7-21 business days depending on customs and location.
Q: Can I track my order?
A: Yes! Once your order is shipped, a tracking number will be emailed to you. Use this number to follow your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: If you receive a damaged or defective item, please contact us within 7 days at service@CutleryPro.shop with photos. We will arrange for a replacement or refund as quickly as possible.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that any customs fees, import duties, or taxes are the responsibility of the customer.
Q: Can I cancel or change my order?
A: You may cancel your order within 3 business days before it is shipped. Once processed, cancellations are not possible. Please contact us immediately if you need assistance.
**Contact Information**
📞 Phone: +852 27807170
🏢 Address: TUNG SHING ORNAMENT CO LTD
39 Ma Tau Wai Road, Rm 903, 9/F, Tower A, Hunghom Comm. Centre, Hung Hom Kowloon, Hong Kong
Q: Are CutleryPro® products safe for everyday use?
A: Absolutely! All CutleryPro® kitchen and dining tools are crafted from high-quality, food-safe materials and undergo stringent quality testing to ensure they meet the highest standards for safety and durability.
Q: How long does it take to receive my order?
A: Orders are processed within 1-3 business days. Standard shipping to Hong Kong typically takes 3-7 business days, while international orders may take 7-21 business days depending on customs and location.
Q: Can I track my order?
A: Yes! Once your order is shipped, a tracking number will be emailed to you. Use this number to follow your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: If you receive a damaged or defective item, please contact us within 7 days at service@CutleryPro.shop with photos. We will arrange for a replacement or refund as quickly as possible.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that any customs fees, import duties, or taxes are the responsibility of the customer.
Q: Can I cancel or change my order?
A: You may cancel your order within 3 business days before it is shipped. Once processed, cancellations are not possible. Please contact us immediately if you need assistance.
**Contact Information**
📞 Phone: +852 27807170
🏢 Address: TUNG SHING ORNAMENT CO LTD
39 Ma Tau Wai Road, Rm 903, 9/F, Tower A, Hunghom Comm. Centre, Hung Hom Kowloon, Hong Kong